Remote Control Besides value-added solutions, quality and value-added support & service can also be expected from us, for instance, for support in your own language and in your own timezone, you can easily contact one of our partners where you purchased your product. Their contact information can be found under File menu: “About us” - 'Distribution network' ,Surely, if you have any questions or doubt on our products, you may also contact us directly via mail at firstname.lastname@example.org for technical support. Especially, remote access and support via Internet can also be available from us, Remote Support. When asked to start a remote support session, click on the Remote Support icon on the right. Download and run TeamViewerQS.exe and send the ID and Password to the person that asked you to start the remote session.