18 months warranty
We grant a warranty of 18 months as standard, starting from the date of the purchase invoice marked. (Refer RIEVTECH RMA)
Warranty claims are excluded for direct or indirect damages due to:
Beyond warranty date;
Without warranty card and serial number;
Transport damage;
Improper use, operation and refitting;
Non-observance to the relevant safety instructions and work in the severe environment out of the recommended ones in this manual;
Beyond installation and use areas of the relevant international standards;
Influence of foreign objects and force majeure (lightning strike, overvoltage, severe weather, fire etc).
The listed below is just RIEVTECH RMA (Return to Manufacturer Authorization) service guide for you. If you would like authorization to submit an RMA, please follow below procedures:
1.Self check:
A.) Please check the manual attached with the goods, to double check the failure symptoms you are facing.
B.) Please check if there is any latest update of software or firmware to your product.
C.) If you didn't purchase directly from RIEVTECH, please return the goods to the vendor where you purchased from for repairing or replacement.
ANY PHYSICAL DAMAGE, MISUSAGE, OR UNAUTHORIZED DISASSEMBLING OF ANY PART OF THE PRODUCTS WILL LEAD TO WARRANTY VOID. By default, our products can only be operated by operators with professional training or related education/ working experience background.
2. Obtain RMA (Return to Manufacturer Authorization) number from RIEVTECH (Only for Authorized Dealers)
A.) We send you a RMA Request Form by Email upon request.
B.) Please fill in all related items, like items number, failure symptom, purchase date and invoice number on RMA Request Form, E-mail or Fax back to RIEVTECH.
C.) Upon receipt of the filled RMA Request Form, we will check the form and warranty period. A RMA number will be issued within 2 working days.
D.) Any RMA number is only valid for 14 days, other than that a new application needs to be filled again.
ANY RETURN WITHOUT PRE-APPROVED RMA NUMBER WILL BE REJECTED OR DELAYED. IT IS A MUST-HAVE FOR ALL RETURN OR REPAIRING OR EXCHANGE OR MISSING ISSUES.
3. How to send the defective product(s) to RIEVTECH ?
The "RIEVTECH RMA Request Form" must NOT be enclosed in the RMA package sent to RIEVTECH, but the RMA number is REQUIRED to be written on the top of the box when you send it/them back. The defective product(s) sent to RIEVTECH without RMA number will NOT be received, repaired and/or returned.
A) RIEVTECH doesn't accept any collect shipment. All RMA shipment must be prepaid.
B). Don't make any shipment until having the Shipping Instruction from RIEVTECH. Please ask further advice from RIEVTECH before you send out the defective products.
